Warranty, Return & Exchange Policy

Return & Warranty Policy

We want you to love your gear, but if something’s not right, we’re here to help.

Returns for Refund

  • Returns must be requested within 90 days of delivery.
  • Items must be received within 95 days to qualify.
  • Products must be free from damage or misuse.
  • Items showing signs of abuse, alteration, or neglect may not be eligible for a full refund.
  • Shipping costs are non-refundable.
  • Items showing signs of abuse, alteration, or neglect may not be eligible for a full refund.

  • Refunds may take up to 30 business days to process after the item is received and inspected.

Exchanges & Store Credit

  • Available for up to 1 year from the purchase date.
  • Products must be in good condition and free of damage or misuse.
  • Covers issues under our limited 1-year warranty.

1-Year Limited Warranty

  • All Near Zero products are covered by a limited 1-year warranty from the original purchase date
  • This warranty covers manufacturing defects in materials or workmanship..
  • It does not cover normal wear and tear, accidental damage, misuse, or neglect.
  • At our discretion, we may repair, replace, or issue store credit for eligible warranty claims.

SHIPPING POLICY

To start a return or exchange request, please click here. 

SHIPPING POLICY

We ship using UPS, USPS, FedEx, Global Post, and DHL based on the destination and best delivery times. Orders are shipped in accordance with our carriers' policies to the address provided at checkout.

We do our best to ensure your items arrive to you safely but sometimes things happen.  To start a shipping claim, please click here.

International Duties & Customs

Customers are responsible for payment of all applicable customs duties, taxes, and clearance fees imposed by the destination country. These charges are not included in the product or shipping prices listed on our site and must be paid by the recipient upon delivery.

If a package is refused or returned to sender due to unpaid duties or customs fees, no refund will be issued.

If the package is successfully returned to Near Zero, we will inspect the product upon receipt. A refund will be issued for the product cost only, minus any shipping charges incurred.