Warranty, Return & Exchange Policy

Return & Warranty Policy

We want you to love your gear, but if something’s not right, we’re here to help.

Returns for Refund

  • Returns must be requested within 90 days of delivery.
  • Items must be received within 95 days to qualify.
  • Refunds may take up to 30 business days to process.
  • Shipping costs are non-refundable

Exchanges & Store Credit

  • Available for up to 1 year from the purchase date.
  • Covers issues under our limited 1-year warranty.

1-Year Limited Warranty

All Near Zero products are backed by a 1-year limited warranty, covering defects in materials and workmanship under normal use. We offer a repair, replacement, or store credit at our discretion.

Warranty terms:

  • Must be claimed within one year of purchase.
  • Proof of purchase is required.
  • Warranty excludes damage from misuse, normal wear and tear, or accidents.

To initiate a warranty claim, contact us at support@nearzero.co.

 

Return Options

We offer a few easy return choices:

  1. Prepaid Label:
    We can email you a discounted return label. The label cost will be deducted from your refund.
    → To request a label, email us at support@nearzero.co with your order number, or use the form below.
  2. Ship It Yourself:
    You can return the item using your own carrier, the the address below. Please include your owner number written on the shipping box, or on a paper inside the box. 
  3. Store Credit:
    Choose a Near Zero gift card for your refund (no expiration date). 

Near Zero
Attn: Returns
1045 E McKellips Rd, Bldg B
Mesa, Arizona 85203
Include your order number on the label or inside the package.

*Note: Near Zero is not responsible for lost or stolen returns. We reserve the right to refuse returns if the policy is misused.

SHIPPING POLICY

We ship using UPS, USPS, FedEx, Global Post, and DHL based on the destination and best delivery times. Orders are shipped in accordance with our carriers' policies to the address provided at checkout.