Lifetime Warranty, Return & Refund

We build our gear to last and want you to feel confident on every adventure. If something isn't right, we're here to fix it.

Returns for Refund

You may request a return for a refund within 90 days of delivery.

  • Items must be delivered back to us within 95 days.
  • Products must be free from damage, misuse, or excessive wear.
  • Items showing signs of abuse, alteration, or neglect may not qualify for a full refund.
  • Shipping costs are non-refundable.
  • Refunds may take up to 30 business days to process once received and inspected.

Start a Return Request →

Exchanges & Store Credit

Exchanges and store credit are available for up to 1 year from the purchase date.

  • Items must be in good, usable condition.
  • Covers issues under our warranty policies for eligible products.
  • Store credit may be issued when an exchange is not possible.

Lifetime Limited Warranty

Near Zero offers a Lifetime Limited Warranty to the original purchaser of any Near Zero product. If your gear has a defect in materials or workmanship during its usable life, we'll repair it, replace it, or offer the most suitable solution.

What's Covered

  • Stitching or seam failures
  • Faulty or broken buckles, clips, or zippers
  • Material or fabric defects not caused by external forces
  • Structural issues with backpacks, tents, poles, or hardware

Proof of purchase from Near Zero or an authorized retailer is required.

What's Not Covered

  • Normal wear and tear
  • Accidents, misuse, or neglect
  • UV damage, mold, mildew, stains, burns, or weather-related damage
  • Overloading, improper storage, or failure to follow care guidelines
  • Unauthorized repairs or modifications
  • Products purchased secondhand or without proof of purchase

If your issue isn't covered under warranty, we still offer affordable repair and replacement options to keep your gear trail-ready.

Product Registration

Register your product to activate your Lifetime Limited Warranty.

How to Submit a Warranty Claim

  1. Complete your product registration by registering here.
  2. Include proof of purchase and clear photos of the issue.
  3. Wait for approval before shipping your item to us.
  4. Once received, our team will assess the issue and provide the best solution.

Used, Refurbished & Rental Gear

Items purchased as used, demo, or refurbished — or through our TRAIL rental program — include a 1-year limited warranty unless otherwise stated.

Shipping Policy

To start a return, exchange, or shipping claim, click here.

We ship via UPS, USPS, FedEx, DHL, and Global Post based on destination and best available delivery times. Orders ship to the address provided at checkout.

If your package is lost or arrives damaged, start a shipping claim through the link above.

International Duties & Customs

Customers are responsible for all customs duties, taxes, and clearance fees required by their destination country. These costs are not included in product or shipping prices.

If a package is refused or returned to sender due to unpaid customs fees:

  • No refund will be issued unless the package is successfully returned to Near Zero.
  • If returned, we will inspect the product upon receipt.
  • A refund will be issued for the product cost only, minus any shipping charges incurred.

Questions? Email support@nearzero.co.