Frequently Asked Questions

General Questions

The tent fly webbing buckles include adjustments on each corner of the tent. When adjusted tight, this helps provide additional overlap of the fly with the tent body bath reduce water splashing inside. Based upon tent location, it is also recommended digging a trench around the tent. Our Near Zero Titanium Shovel works really well for doing this. The trench helps prevent water from pooling around the tent, which can reduce water splashing inside. 

Our products are designed and serviced in the USA and manufactured with factories both in the USA and internationally. 

Many factors can contribute to wind ratings (i.e. guy line use, how well it is staked down, tent pitch tightness, rainfly use, etc). Although, our customers have reported Near Zero tents withstanding up to 20-30mph winds, without any problems or poles bending.

Based on where it is shipping to, for the USA if you select ground shipping you should receive the product within 2-6 business days from the day it is ordered. Most shipments get fulfilled and sent out the same day they are placed. We also offer expedited shipping. You will find live discounted rates in your shopping cart, prior to check out. All shipments are shipped from Arizona. Tracking information will be provided with each order.

Based on the size of the damage, we recommended 2 options.

Patch repair: You can use a mesh repair kit to patch it. There are several options available on the market. Although, one that we recommend is the Gear Aid Mesh Patch. It is a 3” round black mesh patch. It is available on Amazon for about $10. See below link. https://a.co/d/0jnVB5I

Replace the damaged section: We have a replacement mesh tent body and fly that we have available in both new and used conditions. Each can be purchased separately. 

 If the bag only needs a little cleaning, it is recommended to spot clean it rather than a full-blown bath as each time it is machined washed it subjects it to wear and tear and decreases the loft. Thus, spot cleaning is preferred. To spot clean, make a paste of non-detergent soap and water. After scrubbing the needed areas, you can wash and rinse the area without getting the inside down fill wet.

 

If a full wash is needed, following the below instructions:

  1. Use a front loading, non-agitating commercial washing machine only. Wash separately on gentle, cold-water cycle with a mild detergent. 
  2. It is preferred to air dry bag completely. Lay the bag unzipped on a clean flat surface in a well-ventilated area. It may be necessary to flip the bag to ensure both sides are dried completely.
  3. A commercial dryer can also be used by setting the dryer to low heat. As all machine heats vary, check often to ensure fabric does not get too hot (or materials can melt).
  4. When the down bag is nearly dry, add 2 or 3 clean tennis balls to the dryer. This helps break up any clumps of down as it spins and helps restore the loft. 
  5. Once fully dried, inspect sleeping bag for areas where insulation may have benched together. If fiber clustering is found, grasp one end of bag and shake out vigorously to re-adjust. Adjust the fibers further, if necessary, by pulling apart and redistributing bunched fibers.
  6. Never use a damp sleeping bag.
  7. Dry cleaning is not recommended as solvents may be harmful to the material and the residual fumes may be harmful to the user.

This is very interesting topic with many valuable perspectives and preferences. One perspective is the differences between classifications of “ultralight” is determined by how much one is willing to pay, and which features are important to you, and which are not. Also, one must compare apples to apples (i.e. size of the tent). Generally, under 2lbs per person is usually what is considered ultralight. For example, if you split the weight of the Near Zero tents it is within the ultralight range (1.7 lbs/person for 2P, and 1.6 lbs/person for 3P). It is also very similar weight and size to comparable high end (ie. expensive) tents that are considered ultralight. 

 

The Near Zero 2-person tent weights just over 3 pounds and can fit up to 2 people, with 2 access doors, rainfly, freestanding, 2 vestibules, easy setup exterior frame pole system and many other features. A comparable size tent with similar features sold by other brands, will be classified as “Lightweight” or “Superlight” and weigh in the 5-8 pound range.

Another perspective is that one can make an ultralight tent from a simple ground tarp and a hiking pole (or stick from the forest), and stay in the 1-2 pound range. Or sleep with little to nothing above or under them. We like to categorize this type as “survival ultralight”, or “minimalist ultralight”. Then, there are those that are willing to pay very high prices to drop weight. For example, using “Dyneema” composite fabrics you can get a comparable size tent under 2 pounds (selling in the $700-1,000+ range). We like to call this category as “Crazy Expensive Ultralight”.