Lifetime Warranty, Return & Refund

We build our gear to last and want you to feel confident on every adventure. If something isn't right, we're here to fix it.

Returns for Refund

You may request a return for a refund within 90 days of delivery.

  • Items must be delivered back to us within 95 days.
  • Products must be free from damage, misuse, or excessive wear, and returned with all original accessories, tags, and packaging when available. Incomplete returns may be subject to a reduced refund.
  • Items showing signs of abuse, alteration, or neglect may not qualify for a full refund.
  • Shipping costs are non-refundable.
  • Refunds may take up to 30 business days to process once received and inspected.

Start a Return Request →

Exchanges & Store Credit

Exchanges and store credit are available for up to 1 year from the purchase date.

  • Items must be in good, usable condition.
  • Covers issues under our warranty policies for eligible products.
  • Store credit may be issued when an exchange is not possible.
  • Electronic units are covered for 90 days, from the purchase date.

Lifetime Limited Warranty

Near Zero offers a Lifetime Limited Warranty to the original purchaser of any Near Zero product. This warranty is non-transferable and does not extend to subsequent owners. If your gear has a defect in materials or workmanship during its usable life, we'll repair it, replace it, or offer the most suitable solution, as determined at Near Zero's sole discretion. If the original product is no longer available, we may offer a comparable current product or store credit in place of a direct replacement.

Warranty claims should be submitted within 30 days of discovering the issue.

What's Covered

  • Stitching or seam failures
  • Faulty or broken buckles, clips, or zippers
  • Material or fabric defects not caused by external forces
  • Structural issues with backpacks, tents, poles, or hardware

Proof of purchase from Near Zero or an authorized retailer is required.

What's Not Covered

  • Normal wear and tear, or cosmetic issues that do not affect the product's function
  • Accidents, misuse, or neglect
  • Electronics
  • UV damage, mold, mildew, stains, burns, pest or rodent damage, or weather-related damage
  • Overloading, improper storage, or failure to follow care guidelines
  • Unauthorized repairs or modifications
  • Products purchased secondhand, gifted, or without proof of purchase by the original purchaser

If your issue isn't covered under warranty, we still offer affordable repair and replacement options to keep your gear trail-ready.

To the extent permitted by law, Near Zero's sole obligation under this warranty is to repair, replace, or refund the product, at our discretion. Near Zero is not responsible for incidental, consequential, or indirect damages, including loss of use, personal injury, or damage to other property, arising from a product defect or failure.

Near Zero reserves the right to refuse returns, exchanges, or warranty claims from customers with a history of excessive returns, claims, or suspected misuse of this policy.

Product Registration

Register your product to activate your Lifetime Limited Warranty.

How to Submit a Warranty Claim

  1. Complete your product registration by registering here.
  2. Include proof of purchase and clear photos of the issue.
  3. Wait for approval before shipping your item to us.
  4. Once received, our team will assess the issue and provide the best solution.

Used, Refurbished & Rental Gear

Items purchased as used, demo, or refurbished — or through our TRAIL rental program — include a 1-year limited warranty unless otherwise stated.

Shipping Policy

To start a return, exchange, or shipping claim, click here.

We ship via UPS, USPS, FedEx, DHL, and Global Post based on destination and best available delivery times. Orders ship to the address provided at checkout.

If your package is lost or arrives damaged, start a shipping claim through the link above.

International Duties & Customs

Customers are responsible for all customs duties, taxes, and clearance fees required by their destination country. These costs are not included in product or shipping prices.

If a package is refused or returned to sender due to unpaid customs fees:

  • No refund will be issued unless the package is successfully returned to Near Zero.
  • If returned, we will inspect the product upon receipt.
  • A refund will be issued for the product cost only, minus any shipping charges incurred.

Governing Law

This policy is governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Questions? Email support@nearzero.co.